WATER METER REPLACEMENT PROGRAM
Calendar with open appointment times is here: 2023 Meter Change Calendar
[Calendar updated 9/13/2023 11:57 am]
The appointment is not final until you receive confirmation. Please leave an accurate telephone number or email address as a means of confirming the appointment and to notify you if the operator is delayed or the appointment must be rescheduled.
REASON FOR PROGRAM
There are several technologies on the market that allow water meters to be read without an operator entering the home or business to access the meter directly. The Village currently utilizes two systems–a remote outside meter attached to the building exterior and connected by wire to the meter inside; and transmitters (or ‘endpoints’), which emit a radio signal that in most cases can be picked up by a handheld data collector while the operator remains in the vehicle or walks nearby. Both of these systems represent old technology in our modern computerized world.
With vendor support ending for the remote units and reading software, forcing an upgrade, the Village Board authorized the purchase and installation of endpoints that rely on cellular technology. The chosen system has a strong track record in other municipalities and an expected life of 20 years. These upgrades will be made to all properties so each one will use the same endpoint technology, data collection, and software system. This eliminates extra support and maintenance expenses and reduces staff time working with two systems. It also allows the Village Board to proactively plan its next upgrades.
Public Works staff intend to change out all 5/8″ meters (used in residences and small businesses) within three years, or 600+ meters.
The first meters to be replaced are those installed prior to January 1, 2014, that must have the gallons read by the operator from a remote attached to a building exterior. If there is no outside remote used at your property, your meter is not included in this round of upgrades and there is no need to schedule a meter change appointment.
Utility customers may experience an increased bill after the upgrade. This is a one-time adjustment. As the outside remote ages, the internal wheels can slow down, resulting in a discrepancy between the gallons that flow through the meter and the reading outside. Billing should return to normal with the next bill. In addition, summer sewer rates ended after the September meter reading. The November bill was the first with regular rates. Some customers may be realizing adjustments for both the return to regular sewer rates and the meter change.
Call the Clerk’s Office at 920-693-8181 if you would like your account reviewed or if billing does not return to normal.
This is an immense project and we ask for your support and assistance. Please reply promptly if you receive a letter. Our target is to be 80% complete with this group of meters before year-end. Thank you!
Director of Village Services
WELL OPERATION PERMITS
For residents who received a notice to complete their 10-year well permit renewal, there is a list of licensed well drillers and pump installers on the Wisconsin Department of Natural Resources website: https://dnr.wisconsin.gov/topic/Wells/contacts.html.
Different Ways to Pay Your Water/Sewer Bill—
E-Check and Credit Card
Visit the PAYMENTS page of this website for a link to our third party provider.
Utility Auto-Pay Available (ACH Agreement)
Are you interested in automatic payment of your monthly water/sewer bills? Complete the Authorization Agreement and, once approved, the bank will automatically withdraw the amount of the water/sewer bill from your designated account on the bill’s due date. All you need to do is maintain a sufficient balance to cover the withdrawal. No more checks to write. No more payments late through the mail. No more forgetting to leave the payment in the drop box! Questions? Please call Julie or Stacy at (920) 693-8181.
Deferred Payment Agreement
To pay the balance of a water/sewer bill in installments, download and complete this Deferred Payment Agreement (PDF). Return the form to the Clerk’s Office by drop box or mail. We will contact you if there are questions, or mail a copy of the approved form back to you.
Water and Sewer Utility Rates
Water and Sewer Utility Rates Effective 01-27-2022
Water and Sewer Utility Rates Effective 01-27-2021
Water and Sewer Utility Rates Effective 12-27-2019
Water and Sewer Utility Rates Effective 12-26-2017
Consumer Confidence Reports
mVillage eployees work hard to maintain a safe and reliable water system, as evidenced by our monthly and annual reporting to the Wisconsin Department of Natural Resources. The Consumer Confidence Report provides results of the water testing completed by independent laboratories on behalf of the Village. We are pleased to report water quality testing confirmed the safety of our water supply, as shown on the report.
2022 Consumer Confidence Report (PDF)
2021 Consumer Confidence Report (PDF)
2020 Consumer Confidence Report (PDF)
2019 Consumer Confidence Report (PDF)
2018 Consumer Confidence Report (PDF)
2017 Consumer Confidence Report (PDF)
2016 Consumer Confidence Report (PDF)